Product update: Intelligent customer service supports "citation source," making answers more verifiable
For cross-border sales and customer service scenarios: The response not only provides a conclusion but also cites the source from the knowledge base, reducing misunderstandings and communication costs.
Product Update: Smart Customer Service Supports "Citation of Sources"
In cross-border businesses, what customers worry about is not whether you "can speak" but whether what you say "has a basis." We have added a key capability in the backend preview version: **smart customer service can cite sources from the knowledge base** when answering questions, making it easier for customers to verify and communicate further.
What problems does this solve?
- **Reduce repeated explanations**: Turn "verbal explanations" into "verifiable evidence chains"
- **Lower misinterpretation costs**: Critical parameters, delivery dates, and warranty terms can be traced back
- **Facilitate team collaboration**: Sales and operations share the same set of materials and response guidelines
How to experience it?
- Enter the backend "Smart Customer Service Training," upload PDF/documents (or import preview materials)
- Ask questions in the "Customer Service" at the bottom right corner
- Observe the citation/source references in the answers
Next, we will continue to connect the "material maintenance → answer quality → conversion effect" chain, making content updates more reviewable and optimizable.